Company Overview

Citco Fund Services is a division of the Citco Group of Companies and is the largest independent administrator of Hedge Funds in the world with offices in Amsterdam, Bahamas, Bermuda, Cayman Islands, Cork, Curacao, Dublin, Halifax, London, Luxembourg, Malvern, Miami, New York/New Jersey, Toronto, San Francisco, Singapore and Sydney.

Citco (Canada) Inc. has been operating successfully since October 1992 and has established itself as the market leader in hedge fund administration. We offer a complete range of accounting, middle office administration, shareholder and corporate services to hedge funds and collective investment services.

Position Purpose

The Manager, Operations is responsible for managing staff in meeting the daily deliverables to Hedge Fund clients and other Citco Offices per our Service Level Agreements. The Manager, Operations is also responsible for training and development of staff, work flow process and improvement.

Main Job Functions/Responsibilities

• Review monthly reporting package;
• Review daily reconciliation work of staff;
• Assist staff with their daily work as need arises;
• Act as liaison between the client/ other Citco Offices;
• Review procedures and recommend solutions in order to improve efficiencies;
• Monitor compliance of various SLA agreements with the client/ other Citco Offices;
• Negotiate SLA with client/ other Citco Offices;
• Ensure accuracy in the processing trade processing and reconciliations processes;
• Assist and support new fund setups, conversions and migrations;
• Support the conversion of all new clients;
• Ensure adherence to all internal and external audit standards;
• Participate in the fiscal year end audit process and provide information to auditors or other Citco office;
• Ensure all control checklists are up to date and utilized;
• Work with other managers to ensure efficient allocation of staff and workflow;
• Keep Senior Management abreast of all material issues affecting the processing of deliverables;
• Implementing training initiatives;
• Ad Hoc Reports requests and operations metrics as required by management.

Education, Qualifications and Experience

• Bachelor or master level degree in accounting, finance, economics or professional accounting designation (CFA, CGA, CMA, CA, CPA);
• 5 + Years in Financial Services with an exposure to P&L Reporting or Operations processing;
• Product knowledge, Domestic, Global and OTC security markets, Fixed Income and derivative product knowledge;
• Knowledge of Hedge or Mutual Funds;
• Strong analytical skills;
• Exposure to systems implementations and work flow process initiatives;
• Strong Excel experience.

Key Competencies

• Business & Commercial Acumen
• Quality & Risk Management
• Decision-Making
• Client Relationship Management
• Communication
• Developing Working Relationships
• Leadership
• Coaching and Developing Others
• Organization & Resource Management
• Drive for Results
• Adaptability

We offer you: a challenging job in a rapidly expanding international company, with an informal company culture. There is the opportunity to expand your knowledge with excellent prospects for a further international career in one of our worldwide offices.  We also offer a competitive benefit package including 100% paid medical and dental, a minimum of 3 weeks vacation and a generous compensation package.

NOTE:  This job description is not intended to be all-inclusive. Employees may perform other related duties to meet the ongoing needs of the organization.